WealthCraft provides a full range of high-quality full range professional services for planning, implementation, reinforcement and optimizing best customer practices. In-depth product, business organization and technological knowledge uniquely qualify us to ensure that our client's business goals are achieved. Our technological consultants are Microsoft Business Solution certified professionals who are equipped with critical hands-on experience in a wide range of wealth management disciplines and strategies. Their expertise enables them to truly understand a customers' unique needs and advise not only on how to get optimal benefit from our solutions, but also on how to re-engineer business processes to achieve greater efficiency and control.

In-depth experience has enabled us to offer a full range of project management with methodology from planning to implementation. Our project management team works closely with customers and gives feed back on special requirements to our development team. This process ensures that solutions are optimally utilized to meet and exceed the most demanding customer requirements.

WealthCraft provides world-class support to all our customers. Highly experienced skilled support engineers provide you with quick, thorough answers and solutions. Our local Customer Care Center (CCC) in the WealthCraft Hong Kong office provides support for the Asia Pacific region and technical support is based in Shenzhen. The Customer Service Representatives(CSRs) provide support using the most up-to-date telecommunications and infrastructure available. The CCC is an integral part of our strategy to maintain a competitive edge for our clients.

The WealthCraft Customer Care Center staff is available five days per week (09:00 to 18:00, Monday to Friday). They quickly respond to any queries or problems you may have with any software module. Support beyond standard business hours can be arranged separately with an additional agreement.

The CCC monitors all Cases received from existing customers, performs initial analysis, provides workarounds (if possible) and answers queries. As a rule, CSRs start work within 30 minutes of receiving a critical case and work continuously until a resolution is reached.

Technical Support teams (IT team, Development team, BA team and PM team) also do more in-depth analysis for more complex cases and recommends software changes, if required.