Hosted Microsoft CRM
Overview
Customer relationship management applications bring new levels of sales, customer
service and overall profitability to businesses of all sizes. However, it is difficult
to justify the upfront investment in such applications or lack available in-house
technical resources. For these organizations, deploying CRM as a hosted service
represents a cost-effective alternative. It enables them to take advantage of sophisticated
customer acquisition and retention tools that can help build their business, without
a significant, upfront capital investment. Hence the market has seen increasing
demand for hosted CRM solutions.
Features
- Sales: Create demand and generate new business. No
matter how complex a company’s sales processes are, Microsoft CRM provides easy-to-use
features and capabilities to help improve the way sales and marketing organizations
target new customers, manage marketing campaigns, and drive sales activities.
- Marketing: Better Decision-Making and a Clearer View
of Customers. In today’s information-driven economy, most companies are awash in
customer data. Success requires the ability to transform that information into clear,
actionable knowledge and respond more quickly to changing customer needs and preferences.
With Microsoft CRM, sales and marketing organizations can have instant access to
complete customer information no matter where it is stored, along with the tools
needed to turn that information into action.
- Customer Service: Provide More Value to Customers.
Every interaction with a customer is an opportunity to strengthen that customer’s
loyalty by providing high levels of personalized service. Because it helps your
company offer customers targeted, relevant information about the products and services
that they are interested in, Microsoft CRM can help take advantage of opportunities
to enhance customer relationships while maximizing the ability to both up-sell and
cross-sell.
- Flexible Platform: A solution that grows with your
business. Microsoft CRM allows for powerful customization and integration to meet
your business needs. Your Microsoft Certified Partner can help you customize and
integrate a hosted Microsoft CRM solution into your business. This includes the
integration of third party ISV applications such as specialized vertical solutions,
giving you the ultimate in flexibility.
User Experience:Users have a full range of client
interface options, just as they do with an on-premise solution:
- Microsoft Office Outlook: Users have access to the
complete set of Microsoft CRM functionality without ever leaving Microsoft Office.
Users also have the option of working off-line and automatically synchronizing the
next time they log in.
- Internet Explorer: Hosted CRM users also have access
to the complete set of Microsoft CRM functionality using Internet Explorer 6.0 or
higher.
Note: Users can switch between access methods any time they
wish.
Benefits
You can now get all of the benefits of Microsoft Dynamics CRM in a hosted solution.
WealthCraft offers professional service of Microsoft Dynamics CRM hosted solutions.
Choosing a hosted Microsoft CRM solution offers:
- Lower Initial Investment: easy to justify the upfront
investment cost
- Lower Recurring Costs: No software, no servers and
no staff to support the system
- High system availability: 99.9%